Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide to us, including:

Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order Information

• Products purchased
• Product sizes, colors, quantities, and options
• Order history
• Shipping and delivery information
• Customization selections

Custom Product Information

When creating or ordering custom products, you may provide:

• Images
• Logos
• Artwork
• Photographs
• Text
• Names
• Numbers
• Designs
• Uploaded files
• Other customization instructions

Please only upload content that you have the right or authorization to use.

Payment Information

Payments may be processed through third-party payment processors. Patterson Stitch generally does not directly store complete credit or debit card numbers when payments are handled by those providers.

The payment processor may collect information necessary to complete your transaction.

Account Information

If customer accounts are available, we may collect usernames, passwords or authentication information, saved addresses, order history, wish lists, and account preferences.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate geographic location
• Date and time of visits
• Website interactions
• Shopping cart activity
• Cookie and similar technology information

We may use this information to operate the website, understand how customers use it, improve performance, prevent fraud, and improve the shopping experience.

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Create customized products
• Process payments
• Communicate about orders
• Provide shipping and tracking information
• Respond to customer service inquiries
• Maintain customer accounts
• Process returns or address order problems
• Prevent fraudulent transactions
• Improve our website and products
• Analyze website traffic and performance
• Maintain website security
• Send promotional communications when permitted
• Comply with applicable laws and legal obligations

4. Custom Artwork and Uploaded Content

Patterson Stitch allows customers to provide artwork, graphics, photographs, logos, text, and other materials for customized merchandise.

Files submitted for customization may be stored for purposes such as:

• Producing your order
• Providing customer service
• Processing reorders
• Maintaining production records
• Resolving order disputes

We do not claim ownership of customer-provided artwork merely because it is uploaded to our website.

However, by submitting content to Patterson Stitch for production, you authorize us to access, reproduce, modify as technically necessary, and otherwise use that content for the purpose of producing and fulfilling your requested products or services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors use the website.

Cookies may be used for:

• Maintaining shopping carts
• Remembering customer preferences
• Customer login functionality
• Checkout functionality
• Website analytics
• Security and fraud prevention
• Advertising or marketing, where applicable

Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent portions of the website from functioning correctly.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

6. WooCommerce and Website Services

Our online store may use WordPress, WooCommerce, and related plugins, hosting services, and technology providers.

These services may process information necessary to operate our website and store, including customer accounts, shopping carts, orders, product selections, and website activity.

Third-party providers process information according to their own privacy policies and contractual obligations.

7. Payment Processors

We may use third-party payment providers to securely process transactions.

When you make a payment, certain information may be transmitted directly to the payment provider.

We encourage you to review the privacy policies of the payment services available during checkout.

8. Shipping and Fulfillment

We may provide necessary information to shipping carriers, delivery services, fulfillment partners, or other service providers in order to deliver your purchase.

This may include your:

• Name
• Shipping address
• Email address
• Telephone number
• Order or shipment information

We provide these parties only with information reasonably necessary to perform their services.

9. Analytics and Advertising

We may use analytics and advertising technologies to understand website traffic, measure marketing performance, and improve our services.

Depending on the services enabled on our website, these technologies may collect device information, browser information, IP addresses, cookie identifiers, website interactions, and related information.

Where required by law, we will obtain appropriate consent before using certain advertising or tracking technologies.

10. How We Share Information

We do not sell personal information for money.

We may disclose personal information to service providers that help operate our business, including:

• Website hosting providers
• E-commerce platforms
• Payment processors
• Shipping carriers
• Email providers
• Analytics providers
• Marketing providers
• Fraud-prevention services
• IT and security providers
• Professional advisers

We may also disclose information when reasonably necessary to comply with applicable law, respond to legal processes, protect our rights, investigate fraud, or protect the safety of Patterson Stitch, our customers, or others.

If Patterson Stitch is involved in a merger, acquisition, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, handling disputes, preventing fraud, and complying with legal obligations.

Different categories of information may be retained for different periods.

Custom artwork and production files may be retained to facilitate customer service and future reorders unless deletion is requested and we are not legally or operationally required to retain them.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials.

13. Email and Marketing Communications

If you subscribe to promotional communications, we may send information about:

• New products
• New arrivals
• Special releases
• Promotions
• Sales
• Events
• Patterson Stitch news

You may unsubscribe from marketing emails by using the unsubscribe option included in those communications.

Transactional communications regarding orders, payments, shipping, security, or customer service may still be sent when necessary.

14. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on which laws apply to Patterson Stitch and the circumstances, these rights may include the ability to request:

• Information about personal information we collect
• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information regarding disclosures of personal information
• Opt-out rights regarding certain uses or disclosures of personal information

Some rights and requirements apply only to businesses meeting particular legal thresholds.

Patterson Stitch will not unlawfully discriminate against an individual for exercising an applicable privacy right.

15. Do Not Sell or Share My Personal Information

Patterson Stitch does not sell personal information for money.

Certain advertising or analytics technologies can potentially constitute “sharing” or similar regulated activity under California privacy laws depending on how they are configured.

Where applicable, we will provide legally required mechanisms allowing users to exercise relevant opt-out rights.

16. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter.

17. Third-Party Links

Our website may contain links to third-party websites or services.

Patterson Stitch is not responsible for the privacy, security, or content practices of third-party websites. We encourage customers to review the privacy policies of websites they visit.

18. Your Privacy Requests

You may contact Patterson Stitch to request access to, correction of, or deletion of certain personal information, subject to applicable law.

We may need to verify your identity before completing certain requests.

Some information may need to be retained for legitimate business or legal purposes, including transaction records, tax records, fraud prevention, dispute resolution, and legal compliance.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, or legal obligations.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be revised.

Your continued use of the website after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

20. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact: