Patterson Stitch Shipping Policy

1. Order Processing

Orders are processed after payment has been successfully received and all required order information has been provided.

For ready-made, in-stock merchandise, processing generally begins shortly after the order is received.

Custom orders may require additional steps before production begins, including:

• Artwork submission
• Artwork preparation
• Design approval
• Embroidery digitizing
• Product selection
• Size and color confirmation
• Customer proof approval
• Material or garment ordering

Selecting an expedited shipping service does not automatically expedite production.

2. Ready-Made Merchandise

In-stock, non-custom merchandise will generally be processed and prepared for shipment within 2–5 business days.

Processing times are estimates and may be longer during:

• Holidays
• Sales
• Product launches
• Limited-edition drops
• Periods of unusually high order volume

If an item becomes unavailable after your order is placed, Patterson Stitch will contact you regarding available options.

3. Custom Orders

Custom merchandise requires production before it can be shipped.

Typical production time will vary depending on:

• Decoration method
• Order quantity
• Garment availability
• Artwork complexity
• Artwork approval
• Production schedule
• Materials required
• Order size

Custom production may include embroidery, DTF printing, screen printing, sublimation, vinyl, or other decoration methods.

4. When Custom Production Time Begins

Production time generally does not begin until Patterson Stitch has received everything necessary to complete the order.

This may include:

• Full or required payment
• Final artwork
• Correct sizes and quantities
• Garment selections
• Customization information
• Customer approval of the final proof

Delays in providing information or approving artwork may delay the estimated completion and shipping date.

5. Business Days

Unless otherwise stated, processing and production estimates refer to business days.

Business days generally exclude:

• Saturdays
• Sundays
• Federal holidays
• Days Patterson Stitch is closed

6. Shipping Rates

Shipping charges are calculated during checkout when available and may depend on:

• Package weight
• Package dimensions
• Shipping destination
• Shipping service selected
• Number of products
• Carrier rates

Applicable shipping charges will be displayed before checkout is completed whenever technically available.

7. Shipping Methods

Available shipping methods may vary depending on the order, destination, package size, and carrier availability.

Patterson Stitch may use carriers such as:

• USPS
• UPS
• FedEx
• Other reputable shipping or delivery providers

The carrier used for an order may vary.

8. Shipping Estimates

Shipping estimates begin after the order has completed processing or production and has been transferred to the carrier.

Carrier delivery estimates are not guaranteed by Patterson Stitch.

9. Expedited Shipping

When expedited shipping is available, it generally affects carrier transit time only.

For example, purchasing two-day shipping does not mean that a custom product will be manufactured and delivered within two days.

If you require expedited production, please contact Patterson Stitch before placing your order to determine whether rush production is available.

10. Rush Orders

Rush production may be available for certain custom orders.

Rush availability depends on:

• Current production workload
• Garment availability
• Artwork readiness
• Decoration method
• Order quantity
• Required completion date

Additional rush charges may apply.

A rush-production fee does not guarantee carrier performance after the package leaves Patterson Stitch.

11. Shipping Confirmation & Tracking

When tracking is available, customers will generally receive shipping confirmation containing tracking information after an order ships.

Please allow time for the carrier to scan and activate tracking information.

Tracking information may occasionally show little or no movement while a package is traveling between carrier facilities.

12. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code

If you notice an error, contact Patterson Stitch immediately.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.

13. Incorrect or Incomplete Addresses

Patterson Stitch is not responsible for delivery problems resulting from incorrect or incomplete shipping information supplied by the customer, except as required by applicable law.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the package can be shipped again.

Original shipping charges may not be refundable.

14. Undeliverable & Returned Packages

Packages may be returned to Patterson Stitch because of:

• Incorrect addresses
• Incomplete addresses
• Failed delivery attempts
• Refused delivery
• Failure to collect a package
• Carrier determination that the address is undeliverable

If your package is returned to us, we will attempt to contact you.

Additional shipping charges may apply before reshipment.

Custom merchandise does not become refundable simply because a carrier was unable to deliver it for a customer-related reason.

15. Delivery

A package is generally considered delivered when the shipping carrier records it as delivered to the address provided with the order.

Customers should provide a secure delivery location whenever possible.

Patterson Stitch cannot guarantee where a carrier will physically leave a package at a delivery address.

16. Package Shows Delivered but Cannot Be Found

If tracking indicates that your package was delivered but you cannot locate it, please:

1. Verify the shipping address on your order.
2. Check around the delivery location.
3. Check porches, side doors, garages, parcel lockers, and other potential delivery areas.
4. Ask household members whether they received the package.
5. Check with neighbors, front desks, property managers, or mailrooms when applicable.
6. Allow a short period of time because some carriers occasionally mark packages delivered shortly before physical delivery.
7. Contact the shipping carrier.
8. Contact Patterson Stitch if additional assistance is needed.

A carrier investigation or claim may be required.

17. Lost Packages

If tracking indicates that a package has stopped moving for an unusually long period or the carrier confirms that the shipment has been lost, please contact Patterson Stitch.

We may assist with initiating a carrier investigation or claim when appropriate.

Replacement or refund eligibility will depend on:

• Carrier findings
• Shipping service
• Insurance coverage
• Order circumstances
• Applicable law

Please do not immediately place a second identical custom order unless you intend to purchase both orders.

18. Stolen Packages

Patterson Stitch is not automatically responsible for merchandise stolen after confirmed delivery to the shipping address provided by the customer.

If you believe a delivered package was stolen:

• Check the entire delivery area
• Contact household members or neighbors
• Contact the carrier
• Contact your property manager when applicable
• File a police report when appropriate

Contact Patterson Stitch and we will review the situation and determine whether any assistance is available.

19. Damaged Packages

If your package arrives visibly damaged, photograph the packaging before discarding it.

Please photograph:

• Exterior packaging
• Shipping label
• Damaged areas of the package
• Interior packaging
• Damaged merchandise

Contact Patterson Stitch promptly with your order number and photographs.

We may need this documentation to submit a carrier claim.

20. Wrong or Missing Items

If your shipment contains an incorrect product or is missing an item, please contact Patterson Stitch promptly.

Provide:

• Order number
• Description of the problem
• Photograph of the products received
• Photograph of the packaging when requested

If Patterson Stitch verifies that we made a fulfillment error, we will work to provide an appropriate resolution.

21. Multiple Shipments

Some orders may arrive in more than one package.

This may occur because of:

• Product availability
• Package size
• Different production completion times
• Multiple fulfillment locations
• Shipping efficiency

When possible, tracking information will be provided for each shipment.

22. Local Pickup

Patterson Stitch may offer local pickup in Patterson, California for eligible orders.

If local pickup is selected, please wait until Patterson Stitch confirms that your order is ready before attempting pickup.

Pickup instructions, location information, and availability will be provided when applicable.

Customers should bring appropriate order information or identification when requested.

23. Custom Order Pickup

Custom orders selected for local pickup should not be collected until you receive confirmation that production is complete.

Custom order production estimates remain subject to the same artwork, approval, inventory, and production requirements described in this policy.

24. Unclaimed Local Pickup Orders

Customers are responsible for collecting completed local pickup orders within a reasonable period after receiving notification.

If an order remains unclaimed for an extended period, Patterson Stitch may contact the customer regarding pickup arrangements.

Custom merchandise does not become eligible for a refund merely because the customer fails to collect it.

25. International Shipping

Patterson Stitch may offer international shipping to selected destinations when available.

International customers may be responsible for:

• Customs duties
• Import taxes
• Brokerage charges
• VAT
• Local fees
• Other government charges

International shipments may experience customs delays outside Patterson Stitch's control.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

26. Customs & Import Delays

Patterson Stitch is not responsible for delays caused by customs authorities, import inspections, government agencies, or international shipping processes outside our reasonable control.

Refusing an international shipment because of customs charges does not automatically entitle the customer to a full refund.

27. Weather & Carrier Delays

Shipping may be delayed because of circumstances outside Patterson Stitch's control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation problems
• Holiday volume
• Labor disruptions
• Government actions
• Emergencies

Patterson Stitch cannot guarantee delivery dates when delays are caused by third parties or circumstances outside our reasonable control.

28. Holiday Orders

During major holidays and high-volume shopping periods, both production and shipping may require additional time.

Customers ordering products for:

• Christmas
• Valentine's Day
• Mother's Day
• Father's Day
• Graduation
• Birthdays
• Weddings
• Team events
• School events
• Other date-specific occasions

should order early whenever possible.

A customer's event date does not automatically create a guaranteed delivery deadline unless Patterson Stitch expressly agrees to that deadline.

29. Limited Edition & New Releases

Limited-edition drops, new arrivals, and high-demand releases may experience longer processing times because of order volume.

Any special processing information displayed on a product or collection page will apply to those orders.

30. Preorders

Products identified as Preorder are not immediately available for shipment.

Estimated production or release dates will be provided when reasonably available.

Preorder dates are estimates and may change because of manufacturing, supplier, freight, or other delays.

If an order contains both preorder and in-stock merchandise, the order may be held until all products are available or shipped separately depending on Patterson Stitch's fulfillment process.

31. Changes After an Order Ships

Once a package has been transferred to a shipping carrier, Patterson Stitch may not be able to:

• Change the delivery address
• Reroute the package
• Stop delivery
• Change the shipping service

Customers may contact the carrier directly regarding available delivery-management options.

Carrier fees may apply.

32. Shipping Insurance

Certain shipping methods may include limited carrier insurance.

Additional insurance may be available for some orders.

Claims for loss or damage may require customer cooperation and supporting documentation.

Carrier claim approval is controlled by the carrier and is not guaranteed by Patterson Stitch.

33. Returns

Shipping-related returns are also subject to our Returns & Refunds Policy.

Please review that policy before returning merchandise.

34. Contact Us About Shipping

For questions regarding shipping, delivery, tracking, or pickup, contact:

When contacting us about an existing order, please include your order number.

35. Shipping Policy Updates

Patterson Stitch may update this Shipping Policy periodically as our shipping methods, carriers, services, or business practices change.

The current version will be posted on our website with an updated revision date.